Outbound Call Centre Agents are a gift from God.
I can hear you snort into your lukewarm coffee in aghast disagreement, but hear me out.
He understands that this stress builds up like an internal pressure cooker until eventually the phuffy valve bursts and everyone in the vicinity is boiled alive under the onslaught of our superheated vitriol.
So, he made Outbound Call Centre Agents, to provide a safe outlet for all that anger and discontent. He makes sure that one will always call you at the most inconvenient time on a day when a single feather will be enough to break the back of your long-suffering patience.
He also made sure that they have rules to make it easier for us. For example, an Outbound Call Centre Agent is not allowed to hang up on you. They have to wait for you to put down the phone first.
Do you know what that means?
It means you can say anything you like! And they can’t do a damn thing about it.
God would not have made it so easy if he did not intend for us to regard OCCA as a psychological pressure reliever. You can get out all your fury at the world and the inefficiencies and stupidity of your fellow human beings in a safe and controlled environment.
Now, I know some of you might be saying, “But they are just doing their jobs.”
Yes, they are. Jobs provided by God in karmic retribution for previous sins. You are actually helping them karmically return to a higher plane of existence.
So, you see, you are doing actually doing them a favour when you let loose and tell them where they shove their special offer, cell phone, insurance or plea for more money.
I really don’t have to explain why I, and all other intelligent people, loathe and detest Outbound Call Centre Agents.
I didn’t think so.
They then proceeded to empty her recycle bin, clear her Cookies and probably upload a virus sending them every single password she has ever used.
After that, they then happily told her she owed them $750, please could they have her credit card details for immediate payment.
At this point my mother, who is in her seventies, panicked and shut down her laptop.
She then called the bank and put a hold on the payment and all her bank accounts. Today she has to get new bank cards, new passwords and start from scratch while we try to rid her computer of any lurking little thieves they uploaded.
Yes, it was stupid to give them her details, but she is hardly the first or the last to be caught by such a scam.
And that is why you are allowed to treat Outbound Call Centre Agents with all the disdain you wish.